Abroad Experience International Recruitment
jobid=A.0.049
Customer Success Agent – Czech & English
Our client is an internationally operating company in the field of logistics and transportation in the Venray area.
As a customer success agent, you will be in contact with B2B clients regarding their orders, making quotations and price inquiries. You will be responsible for internal order management, complaint handling, and supporting the field staff by telephone and/or email. A focus on excellent service is essential in this role.
Main Tasks
- Sales support for the Account Managers/Field sales including the entire administration.
- Responsible for the daily order flow and administration.
- Book shipments with transport partners.
- Provide customers with advice and information about products, additional sales information, and quotations, and handle complaints.
- Perform general office tasks.
- Monitor, along with your colleagues, the quality of order processing and internal procedures and liaise with different departments such as finance, resourcing, and production.
Requirements
- MBO/HBO degree and knowledge of Business Economics acquired through training and/or work experience.
- 2-3 years’ experience in a commercial/support role (B2B) with similar activities.
- Excellent Czech and English skills (spoken and written).
- Clear communication and active listening skills.
- Problem-solving capacity and identifying bottlenecks.
- Able to set priorities and work quickly in a dynamic and sometimes hectic environment.
- Able to work in a team, but also independently.
- Outbound calling skills.
- Personal characteristics: Spontaneous, decisive, proactive, stress-resistant, and cheerful.
- Excellent Microsoft Office, Excel, and Outlook skills, along with experience with CRM and ERP systems.
- Must be eligible to work in the Netherlands, no sponsorship.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service, Sales, and Administrative
Industries
Automation Machinery Manufacturing and Transportation, Logistics, Supply Chain and Storage
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