Jobid=4cf17d6ff429 (0.099)
Do you know exactly what is happening online — and how to respond the right way?
At OTTO Work Force, it’s all about people. As a Webcare & Reputation Specialist, you play a crucial role in fulfilling our promise: We take care of our people. You actively contribute to protecting and strengthening our reputation. You stay on top of what is happening online and make sure every employee, candidate or follower feels heard and taken seriously. You monitor social media, websites, forums and review platforms in all countries where OTTO is active. With your strong communication skills and solution-oriented attitude, you help ensure a positive image of OTTO Work Force every day.
What will you do?
Online monitoring & webcare
Actively search online for messages, questions, opinions and complaints about OTTO Work Force
Monitor all (recruitment) channels and online platforms across all countries where OTTO is active
Collect questions, comments and complaints via social media and other online channels
Communication & coordination
Work with internal departments to retrieve the right information for your responses
Respond with the correct message, content and tone of voice via social media and other digital channels
If needed, forward questions or complaints to the right department and monitor the follow-up
Reputation management
Respond to negative posts to positively portray OTTO’s image
Collect and manage online reviews on platforms such as Google Reviews, Trustpilot and Indeed
Identify trends, frequently asked questions and bottlenecks and report them to your supervisor
Make improvement proposals for communication, marketing and recruitment
Advise on improvements for the myOTTO help desk
Work closely with the Operations Service Center to ensure consistency in communication
Connection to the operation
Visit OnSites weekly to stay connected with daily operations and employee contact
What do you bring?
Excellent knowledge of Dutch and English (Polish is a plus)
Driver’s license (B) and willingness to travel to OnSites
Ability to work with online tools, including translation tools, in a multilingual environment
Understanding of OTTO’s interests and operational choices, and ability to translate these into clear answers
Strong written communication skills
Customer-oriented and solution-oriented mindset
Proactive, accurate and able to prioritize
What do we offer?
A great entry-level position in an international organization
A responsible role where you contribute to a positive company image
Access to a pool car for travel to OnSites
A work environment with close collaboration across multiple departments
Plenty of room for initiative, improvement and professional growth
A position with direct influence on processes and results
Working in a dynamic and international environment
Clear responsibilities and ownership of your region
Support from an experienced team and close collaboration with various departments
Participation in the OTTO Development Program, focused on communication, leadership, Six
Sigma, language courses, BHV and BOI
Opportunity to join the High Potentials Program, including professional training, international projects and personal coaching
OTTO Café: an opportunity to end a billing period together in an inspiring location in the Netherlands
Team Building Weekend to strengthen collaboration and celebrate our international environment
We also pay attention to the fun factor at work. Enjoyment is a part of it!
Lees hier meer
Deel deze vacature:
